FAQ

General Questions

If you have booked yourself, you can cancel your training directly via the booking system using the link in the booking confirmation. 
In the case of bookings made by a third party, this must be done either by the person making the booking via the booking link or by sending a written notification to akademie(at)kegon.de.  
The cancellation deadlines of the GTC apply.

If you wish to change your booking, please send an email with the new dates to akademie(at)kegon.de
The rebooking deadlines of the GTC apply.

An additional certificate of participation can be requested by sending an email to akademie(at)kegon.de

Yes, lunch as well as coffee breaks and soft drinks during the training are included.

If you have not yet been contacted by the KEGON Academy, please inform us of the intolerance or special diet at akademie(at)kegon.de.

Questions about SAFe® Trainings

For certification, a successfully completed online exam is required after the training.

The respective email address of the course participant is required for registration for the online examination. This will be requested with the list of participants before the course. Activation or admission to the exam is usually done on the last day of the training by the trainer of the training. Participants receive their access data for SAFe® Studio from Scaled Agile, Inc. and for the online examination by email.

Participants will receive their access data to SAFe® STUDIO from Scaled Agile, Inc. and to the online exam by email.

Participants can take the online examination for certification within 30 days of activation.

No, participation is optional. The participation fee for the online exam is already included in the training price.

It is possible to extend the deadline for taking the exam by 14 days after the regular 30-day deadline. The extension is done within SAFe® STUDIO. Instructions in English can be found here:
https://support.scaledagile.com/s/article/FAQ-Can-I-get-an-exam-extension?language=en_US 

After passing the exam, the certificate will be made available for download in the participant's personal user profile in SAFe® STUDIO.